1. PERSONAL INFORMATION WE COLLECT.
Information You Provide to Us.
Your Communications with Us.
We collect personal information from you such as email address, phone number, or mailing address when you request information about our services, register for our newsletter, request customer or technical support, or otherwise communicate with us.
Payment and Financial Information.
We will process your payment information if you purchase products or services through our Website. Note that we do not store payment credit or debit card numbers.
We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include personal information.
Social Media Content.
We may offer forums or social media pages which you are free to participate in at your own discretion. Any content you provide on these channels will be “public” and therefore can be seen by other users.
Information Collected Automatically or From Others.
Automatic Data Collection.
We may collect certain information automatically when you use the Website including your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information, Internet or mobile service provider, pages that you visit before, during, and after using the Website, information about the links you click, and other information about how you use the Website.
In addition, we may automatically collect data regarding your use of our Website, such as the types of content you interact with and the frequency and duration of your activities.
Note: Your consent is required before setting any cookies that are not strictly necessary on your device. You can also adjust the cookie settings on your browser.
Third Party Technologies.
Third party cookies are set by someone other than the website you are actually visiting. We may use third party cookies to provide services and evaluate the use of the website.
We use the following types of Technologies:
Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Website may not work properly. Session cookies are stored only for the time you are using the website and are deleted when you close your browser, whereas permanent cookies are stored on your device for a certain period or until you manually remove them.
· Pixel Tags/Web Beacons.
A pixel tag (also known as a web beacon) is a piece of code embedded in the Website that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.
· Embedded Scripts.
Embedded scripts are programming code designed to collect information about your interactions with the Website, such as the links you click on. The code is temporarily downloaded onto your computer or other device from our server or a third-party service provider and is deactivated or deleted when you disconnect from the Website.
· Flash & HTML5.
We use Local Storage Objects (“LSOs”) such as HTML5 to store content, information, and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your web browsing activity use LSOs such as HTML 5 & Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
Our uses of these Technologies fall into the following general categories:
· Strictly necessary.
These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas. These include cookies that ensure security, prevent fraud, and debug where your data can be used to monitor for and prevent fraudulent activity, and ensure systems and processes work properly and securely and that technically deliver ads or content so your device can receive and send information that allows you to see and interact with ads and content.
· Store and/or access information on a device.
Cookies, device identifiers, or other information can be stored or accessed on your device for the purposes presented to you.
· Personalized ads and ad measurement.
Ads can be shown to you based on the content you are viewing, the app you are using, your approximate location, or your device type. A profile can be built about you and your interests to show you personalized ads that are relevant to you. The performance and effectiveness of ads that you see or interact with can be measured.
· Personalized content, content measurement, audience insights, and product development.
A profile can be built about you and your interests to show you personalized content that is relevant to you. The performance and effectiveness of content that you see or interact with can be measured. Market research can be used to learn more about the audiences who visit sites/apps and view ads. Your data can be used to improve existing systems and software, and to develop new products.
· Precise geolocation data, and identification through device scanning.
Data from offline data sources can be combined with your online activity in support of one or more purposes. Different devices can be determined as belonging to you or your household in support of one or more purposes.
Information from Other Sources.
We may obtain information about you from other sources, including through third-party services and organizations to supplement information provided by you. For example, if you access our Website through a third-party application, such as an app store, a third-party login service, or a social networking site or you log in to a third party’s service using your Luster Moon credentials, we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through these Website may include your name, your user name, location, gender, birth date, email address or other contact information, profile picture, and your contacts stored in that service. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our business, products, and services.
We may also use Google Analytics and other service providers to collect information regarding visitor behavior and visitor demographics on our Website.
HOW WE USE YOUR INFORMATION.
We use your information for a variety of business purposes, including to:
v Fulfil our contract with you and provide you with our services, such as:
· Providing access to certain areas, functionalities, and features of our Website;
· Communicating with you about activities on our Website and policy changes;
· Undertaking activities to verify or maintain the quality or safety of a service;
· Processing your financial information and other payment methods for products or services purchased;
· Processing transactions and applications; and
v Analyze and improve our Website pursuant to our legitimate interest, such as:
· Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
· Measuring interest and engagement in our Website and short-term, transient use, such as contextual customisation of ads;
· Undertaking research for technological development and demonstration;
· Researching and developing products, services, marketing or security procedures to improve their performance, resilience, reliability, or efficiency;
· Improving, upgrading, or enhancing our Website;
· Developing new products and services;
· Ensuring internal quality control;
· Verifying your identity and preventing fraud;
· Debugging to identify and repair errors that impair existing intended functionality;
· Enforcing our terms and policies; and
· Furnishing you with customized materials about offers, products, and services that may be of interest, including new content.
v Comply with our legal obligations, for example auditing relating to interactions, transactions, and other compliance activities.
v Protect your vital interest or as may be required for the public good.
Other purposes you may consent to, are notified of, or are disclosed when you provide personal information.
We may use technologies considered automated decision making or profiling. We will not make automated decisions about you that would significantly affect you, unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are permitted by law to use such technology. You may escalate any concerns you have by contacting us below.
Use De-identified and Aggregated Information.
We may use personal information and other data about you to create de-identified and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access our Website, or other analyses we create.
Notice Regarding Third-Party Websites.
The Website may contain links to other websites, such as our Etsy shop, and other websites may reference or link to our website. These other websites are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen, or approve and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
Social Media and Other Publicly Accessible Forums.
2. DISCLOSING YOUR INFORMATION TO THIRD PARTIES.
Except as provided below, we do not share/disclose/sell your personal information.
We do not share your Personal Information with third parties for their marketing purposes without your consent.
We may share non-Personal Information (such as aggregate user statistics, de-identified information, demographic information such as gender, age, and other information), and Usage Information with third parties, including advertisers, content providers, and analytics providers; and third parties may collect non-Personal Information when you visit the Website.
When You Request That We Share Your Information.
Contests and Promotions.
We may offer contests and other promotions ("Promotion") that may require registration. By participating in a Promotion, you are agreeing to governing terms, conditions, or official rules, which may contain specific requirements of you, including allowing the sponsor(s) of the Promotion to use your name, voice, likeness, or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, Personal Information, such as your name and address, may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners list.
We may share any personal information we collect about you with our third-party service providers. The categories of service providers to whom we entrust personal information include: IT and related services; payment processors; customer service providers; fraud detection and prevention providers, security and risk management providers, and other vendors to support the provision of the services. For details of the current third parties we use, please contact us to find out more.
Disclosures to Protect Us or Others.
We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; detect or prevent fraud; or assist with an investigation or prosecution of suspected or actual illegal activity.
Disclosure in the Event of Merger, Sale, or Other Asset Transfers.
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
International Data Transfers.
You agree that all information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States, Canada, Israel, India or other countries, which may have data protection laws that are different from the laws where you live. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. Further details can be provided upon request using the contact details below. Please note that your personal information will be accessible to law enforcement and/or regulatory authorities according to the applicable laws of such foreign jurisdictions.
3. YOUR CHOICES.
You have certain choices about your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us as described below. Even if you opt out, we may still collect and use non-personal information regarding your activities on our Website and for other legal purposes as described above. You are not required to provide us with personal information, but we may not be able to provide you with access to certain products and services if you do not provide us with the information we request.
Email and Telephone Communications.
We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists as required by applicable law.
“Do Not Track.”
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers. Instead, you can stop or restrict the placement of tracking cookies on your device as set out in the paragraph below.
Cookies and Interest-Based Advertising.
You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. Alternatively, for some devices you may use your device’s platform controls in your settings to exercise choice.
Please note you must separately opt out in each browser and on each device.
4. YOUR RIGHTS
You have the following rights regarding your personal data:
c) Right to rectification. You are entitled to have your personal data corrected if it is inaccurate or incomplete.
d) Right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
e) Right to restrict processing. You have the right to ‘block’ or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.
f) Right of data portability. You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
g) Right to object to processing. You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).
h) Right to withdraw consent to processing. If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).
i) Right to make a complaint to the data protection authorities. You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.
5. DATA RETENTION.
6. SECURITY OF YOUR INFORMATION.
By using the Website or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Website. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Website, by mail, or by sending an email to you.
7. Supervisory Authority.
If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us by using the details set out on our Site.
If you’re not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:
writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;
calling: 0303 123 1113; or
submitting a message through the ICO’s website at: ico.org.uk
9. CONTACT US.
Luster Moon Ltd.
Address: Unit B2, Maritime Industrial Park, Criterion Way, Pembroke Dock, Pembrokeshire, Wales. SA72 6UL
Phone Number: 07763727226 (Lucy) or 07970571320 (Hannah)